Privacy Policy

At Prestige Auto Valeters LTD we take your privacy very seriously and are committed to protecting your personal information. Please read this notice, along with our website terms and conditions, carefully to understand how we collect, use and store your personal information.

This Privacy Notice includes:

Who we are How and why we process personal data Our lawful basis for processing personal data Who we share your personal data with How long we keep your information for Your rights Withdrawing Consent Complaints Changes to this Privacy Policy Who we are Prestige Auto Valeters LTD is the ‘controller’ of your personal information and is responsible for it. This privacy policy explains how we, Prestige Auto Valeters LTD may collect and use personal data.

Contact details

If you have any questions regarding this Privacy Notice, or wish to exercise your data protection rights, please write to our Data Protection Officer using the contact details below: Email: [email protected] Or you can call us on 01582 472936 How and why we process personal data Below is a list of the different ways in which we may process personal data.

When we send administrative communications to you We will process your personal data in order to communicate with you using the contact details you have provided for administrative purposes. When we send marketing communications to you We will process your personal data in order to send you marketing communications where we have a lawful basis to do this.

We will seek your consent for any direct marketing by electronic means (e.g. email, telephone or texts). We currently send the following marketing materials: (a) Updates about our work – including newsletters, magazines and other publications. (b) Campaigns – information about our campaigning activities and their progress. (c) Shop products – including information about products offered by our online shop.

You are in control of how we use your personal information for marketing purposes, and can update your preferences at any time. If you would like to contact us about your marketing preferences, please email [email protected] or call us on 01582 472936 – and we will be happy to answer any queries you may have. If you do ask us to stop sending marketing communications, please note that we will continue to send you administrative communications as needed.

If you ask us to stop sending you marketing materials, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.

When you visit our website

'Cookies' are small pieces of information stored on your computer or mobile device when you visit our website, to collect information and identify you

If you provide your consent for marketing and analytics cookies then we may use information about your use of the Prestige Auto Valeters LTD website to help us analyse trends and, where it is lawful to do so, display Prestige Auto Valeters LTD advertising to you on third-party websites.

For more information please read our cookie policy

When responding to a complaint

We will process your personal data in order to understand, investigate, and respond to a complaint you raise with us. Prestige Auto Valeters LTD will process the minimum amount of personal data that is necessary to respond fully to your complaint, and may ask you for further details where we require them.

Prestige Auto Valeters LTD retains all complaint data for at least six years from the date your complaint has received a final response from us in accordance with the Limitation Act (1980).

When you use social media

When you interact with us on our social media channels we will use your name or contact handle in order to communicate with you.

Depending on your settings and the relevant policies and terms of service, when using social media and messaging services like Facebook and Twitter, you might give us permission to access information about you from those accounts or services.

When we create promotional material

With your consent and in line with our Ethical Image Policy, we may use your image in material promoting Prestige Auto Valeters LTD in print or electronic media. Please note, where it is impractical or impossible to seek consent, we may rely on Legitimate Interests as our legal basis for using these images. We would always seek consent where you, or a handful of individuals are the main focus of an image.

You can withdraw your consent for use in promotional material, and have the right to object to these processing. In these instances, Prestige Auto Valeters LTD will take all reasonable steps to cease using your image with immediate effect, however it may not be possible to withdraw promotional material already released or in late stages of production.  

Who we share your personal data with We do not sell any of your personal data to third parties for marketing purposes. We will only share your data in order provide our services to you, in order to enhance our services, or in accordance with a legal obligation.

How long we keep your information for Generally, we hold your personal information on our systems for as long as is necessary for the relevant activity, for example, in general we will only keep your contact information for as long as our interactions with you continue and for six years thereafter. After such a period, within our database, we anonymise records so we can reference behavioural patterns in our data analytics, but the information is no longer personal to you. We may keep certain data for a longer period.

Your Rights

Data privacy law gives you a number of rights that Prestige Auto Valeters LTD works to uphold. These include: The right to rectification: To have personal information amended if it is inaccurate or incomplete. You can ask us to check the personal data that we hold about you if you are unsure.

The right of access: To request a copy of the personal data we process regarding you. Please note that we will seek proof of your identity before proceeding with an access request.

The right to erasure: To request the erasure of your personal data. Please note that the right to erasure is not an absolute right, but we will erase your data where we are processing it under the basis of your consent, your information is being unlawfully processed, or it is no longer necessary for us to process it.

The right to data portability. Where we are processing your information on the basis of consent you can request it to be transferred from one service provider to another in a suitable format.

The right to object. You can ask us to stop processing your personal information in certain circumstances, including an absolute right to ask us to stop processing for direct marketing. The right to restrict processing. If there is any disagreement about the accuracy or legitimate usage of your personal information, you can ask us to “hold” it but not use it further, whilst the issue is resolved.

You also have rights in relation to “automated decision making”. Prestige Auto Valeters LTD does not currently undertake this activity, which involves complex computerised processes which produce legal effects.

If you want to enforce any of these rights in respect to your personal information, please email [email protected]

Withdrawing Consent

Where we are processing your personal data with your consent (e.g. to send you email marketing) then please be advised that you can withdraw this at any time. If you would like to withdraw your consent then please email [email protected] or call us on 01582 472936. If you do ask us to stop sending marketing communications, please note that we will continue to send you administrative communications as needed, and that we may be unable to stop some marketing communications that you had been selected for prior to you withdrawing consent.

Complaints

If you would like to make a complaint about how we process your personal data, please contact our Data Protection Officer at [email protected]

Changes to this Privacy Policy

This policy may change from time to time. If we make any significant changes to this policy, we will publicise these changes clearly on our website or contact you directly with more information. Updated on 8/10/23 Please revisit this policy each time you consider giving your personal information to prestigeautovaleters.co.uk